Shipping & Delivery
Standdard Shipping:
For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item, and thus please choose an address that someone is available to receive the package during business hours.
Do You Ship Internationally?
Yes, we do offer worldwide shipping! (Excluding Thailand, India, Brazil, Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d’Ivoire, they are not included in the scope of delivery.)
UNITED STATE AND OTHER COUNTRIES SHIPPING COST
Order over $69—Free shipping
Order $0-$68.99—Shipping fee $5.99
(It is applicable only to orders with total value after discount)
UNITED KINGDOM SHIPPING COST
Order over $69—Free shipping
Order $0-$68.99—Shipping fee $4.99
(It is applicable only to orders with total value after discount)
How Long Does Shipping Normally Take?
1.NORMAL PRODUCTS
Receiving Time=Processing Time+Shipping Time
Processing Time: 5-9 Business Days
Shipping Time: 7-15 Business Days
STANDARD SHIPPING
Method | Country | Shipping time(Business Days) |
|---|---|---|
Standard Shipping | United States | 10-14 |
Standard Shipping | United Kingdom | 5-8 |
Standard Shipping | Canada | 12-18 |
The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
How Can I Get My Tracking Code?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
How Do I Track My Order?
For worldwide common tracking tool: www.17track.net
Why do I have to pay the standard shipping fee for my order?
Free standard shipping is applicable only to orders with a total value (after discount) over USD 69
under normal circumstances.The shipping cost of the return and exchange shall be borne by the buyer.
Duties And Taxes
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
We would love to hear from you, contact us on: Email: [email protected]
For more contact options, please refer to the Contact Us page https://www.cathot.com/contact-us
July 9, 2024